YuveloHelp
Still stuck? Write to support@yuvelo.app, tell us your playlist type and what you see, and we will help you settle in.
Does Yuvelo come with channels?
No. Yuvelo has no channels, films or series of its own and sells no subscriptions. It plays the playlist you bring from your own provider.
How do I add a playlist?
Tap Bring your playlist in, or tap the playlist card on Home and choose Add playlist. Give it a name first, pick a colour, then choose what you have: Login details or A link. Yuvelo checks it and opens your new playlist.
Login details or a link: which one?
Login details are Xtream Codes: a server URL, a username and a password from your provider. A link is an M3U playlist address. If your provider gives you both, login details are usually quicker and keep films and series better sorted. If the M3U link you paste is really an Xtream Codes address, Yuvelo notices and signs in with login details for you.
Can I use a playlist file?
Yes. Choose A link, then Choose a file, and pick an .m3u file. Yuvelo keeps a copy on this phone, so the playlist still works if the original file moves.
What are playlist colours?
Every playlist has its own colour and emblem letter. When you switch playlists, the whole home takes on that colour, so everyone sees at a glance whose playlist is open. To change a playlist's colour or letter, open Manage playlists and tap the playlist. Colours are free for every playlist.
What does the playlist card on Home show?
For a playlist added with login details, it shows the account details your provider sends: Active until, a gentle notice about two weeks before the end, a Trial label when the account is a trial, and Connections in use out of those allowed. For a link, it shows how many channels, films and series the playlist holds. Yuvelo only shows what your provider sends; it cannot change your account.
How do I switch playlists?
Tap the playlist card at the top of Home to open Switch playlist, then pick one. Favourites, resume points and recently on channels are kept separately for each playlist.
What's free, and what does Yuvelo Max add?
Free: one playlist and every feature, with ads. Yuvelo Max: as many playlists as your home needs, and no ads at all. Playlist colours shine brightest when the whole family's playlists sit side by side.
How do I restore Yuvelo Max?
On the same phone, Yuvelo Max usually comes back on its own. On a new phone, or if it doesn't, open Settings and tap Restore purchases while signed in with the Apple ID you bought it with.
How do favourites work?
Tap the star on a channel, film or series to keep it in Favourites. You'll find them on the Favourites doormat under the house on Home. Removed one by mistake? Tap Undo.
How does Carry on watching work?
Yuvelo remembers where you stopped a film or episode. Open it again and pick up where you left off, or choose Start over. Unfinished ones wait for you in Carry on watching on Home.
A channel won't play or keeps buffering
Check your internet connection, and try Wi-Fi if you are on mobile data. Tap Try again, or open another channel to see whether it is just one stream. Your provider may limit how many devices watch at once: look at Connections on the playlist card. If many channels stop together, the provider's server may be busy or your subscription may have ended.
Why are some channels, films or series missing?
Yuvelo shows exactly what your provider sends. If something is missing or in the wrong category, it is the same in the playlist itself, and your provider can fix it. Very large playlists may take a moment to load the first time.